Changing your Outgoing Message on the 8x8 System

Reported Issue: 

User would like to change the outgoing message on 8x8 from one pre-recorded message to another.  


From the 8x8 desktop application:

  1. click on your profile picture (or initials)
  2. select Voicemail setup
  3. sign into the system

From the 8x8 Configuration Manager (

  1. Click on Voicemail settings on the left
  2. Chose the greeting you would like to change and click Change in that section
    • The greetings you can change are: External voicemail greeting, Voicemail name and last name, or Internal voicemail greeting

3. Select the recording you would like to use by clicking Select. If you would like to make a new recording, click here for instructions.