If a learner is trying to login and is getting an invalid username message, it is because:
- The email is entered incorrectly. For incorrect emails, please contact VON Support at firstname.lastname@example.org or at 802-865-4814, x240 for assistance.
- The learner is not enrolled in the LMS. Only Center Champions have the rights to submit enrollment requests. If you are a Center Champion and wish to enroll new learners, please email John McGregor at email@example.com with the learner's first name, last name, and email.