LMS Micro-Lesson Showing as Incomplete

Reported Issue:

User has completed a Micro-Lesson but it is still showing as incomplete.

Resolution: 

1. Click Launch

2. Check the menu on the left to see if any items are not completed or in progress

2019-05-03_14_14_24-Lesson_2_-_A_Call_to_Action__Reducing_Overuse_and_Misuse_of_Antibiotics.png 

1. The following key shows the color with the status

2019-05-02_15_47_52-How_to_Check_if_a_Micro-Lesson_is_Complete.pdf.png          

2. Click on the item(s) that are incomplete or in-progress

3. Wait for the item(s) to load

4. Once all mandatory items are viewed and completed, close out of the Micro-Lesson

 

 

Root Cause: 

For a Micro-Lesson to be marked as "completed" the following items must be launched, viewed and completed:

  • Videos
  • Facilitator's Guides
  • Questions
  • Evaluations