Yes. Please submit it to email@example.com to start your request.
There are a few things to note about this process though. First, please understand that we are a small organization and that most questionnaires will require input and review from multiple staff persons on our side. We try to complete questionnaires in a two-week time frame but the length of your questionnaire as well as staff availability and workloads on our side may alter that time line.
Secondly, we have multiple systems that your questions might pertain to. In order for us to provide a response to your inquiry, you MUST tell us clearly what system your inquiry is for:
- The eNICQ data entry application (installed locally at your site)
- Online resources, such as Nightingale or the Members Area
- Our own internal security measures at our office and for our servers
Answers might be very different depending on which system you are asking about. If you are asking about multiple systems, please clarify if you want separate answers for each system on a single questionnaire or if you are expecting us to complete separate copies of your questionnaire for each system.
Finally, if your survey has to be completed via a remote login on one of your systems, this may add additional delay or obstacles to completion as we won't have some of the usual advantages to workflow that a separate document allows within our own system (markup, editing, attachment to case queues, resolution of disparate answers from different staff.) Additionally, please remain aware that we will have a team of 2-4 staff working on your survey over a series of passes. Answers submitted to your survey by an earlier staff person may be edited by a later staff person in the review chain. Please confirm with VON that your survey has received its final pass from our staff.