eNICQ 6 - Login error "We were unable to retrieve user information from the Vermont Oxford Network web service."

Reported Issue: 

When trying to log into eNICQ 6 the user receives the following error message:

We were unable to retrieve user information from the Vermont Oxford Network web service.

For further information regarding this error, please have your IT team review the eNICQ6 error log.

Resolution:

This is usually caused when a user attempts to reset their password and it doesn't save properly on VON's end. When this occurs please either email VON Support or by calling us at [phone] x240.

We will then send you a temporary password so you can reset your password again on the Member Portal login page on our website.