eNICQ 6 - Login Error When Using VON Logins

Reported Issue: 

Someone at your center cannot log into eNICQ. They may see this error message:

Or this one:

Resolution:

1. To give a user eNICQ permissions for their VON login the VON Services Administrator for your center would need to log into the Member Portal and then select Manage Users from under Community in the top right:

2. On the page that opens, the VON Services Administrator would find the users who need access and select the appropriate role:

Root Cause: 

The Member's Area and eNICQ 6 share the same login. Your VON Services Administrator can grant the appropriate permissions to allow users to log into eNICQ 6. There are two eNICQ roles, eNICQ User and eNICQ Admin.

The eNICQ User role will allow someone to log in and enter data. The eNICQ Admin role will give users access to Advanced Menu Options (in the gear icon in the top right of eNICQ 6) allowing them to clear record locks, import infant data, export infant data, and use the external data interface and center management options.