Help Center
Manuals and Forms
VLBW/Expanded Databases - Manual of Operations, Part 1; Patient and Transfer Logs
VLBW/Expanded Databases - 2025 Data Definitions, Forms, and Materials
- 2025 Manual of Operations, Part 2, Release 29.0 (PDF)
- 2025 VLBW eNICQ Patient Data Booklet, separate pages, Release 29.0 (a fillable PDF)
- 2025 VLBW eNICQ Patient Data Booklet, Release 29.0 (PDF)
- 2025 VLBW eNICQ Delivery Room Death Booklet, separate pages, Release 29.0 (a fillable PDF)
- 2025 VLBW eNICQ Delivery Room Death Booklet, Release 29.0 (PDF)
- 2025 Expanded eNICQ Patient Data Booklet, separate pages, Release 29.0 (a fillable PDF)
VLBW/Expanded Databases - 2024 Data Definitions, Forms, and Materials
- 2024 Manual of Operations, Part 2, Release 28.0 (PDF)
- 2024 VLBW eNICQ Patient Data Booklet, separate pages, Release 28.0 (a fillable PDF)
- 2024 VLBW eNICQ Patient Data Booklet, Release 28.0 (PDF)
- 2024 VLBW eNICQ Delivery Room Death Booklet, separate pages, Release 28.0 (a fillable PDF)
- 2024 VLBW eNICQ Delivery Room Death Booklet, Release 28.0 (PDF)
- 2024 Expanded eNICQ Patient Data Booklet, separate pages, Release 28.0 (a fillable PDF)
VLBW/Expanded Databases - 2023 Data Definitions, Forms, and Materials
- 2023 Manual of Operations, Part 2, Release 27.1 (PDF)
- 2023 VLBW eNICQ Patient Data Booklet, separate pages, Release 27.0 (now a fillable PDF)
- 2023 VLBW eNICQ Patient Data Booklet, Release 27.0 (PDF)
- 2023 VLBW eNICQ Delivery Room Death Booklet, separate pages, Release 27.0 (now a fillable PDF)
- 2023 VLBW eNICQ Delivery Room Death Booklet, Release 27.0 (PDF)
- 2023 Expanded eNICQ Patient Data Booklet, separate pages, Release 27.0 (now a fillable PDF)
VLBW/Expanded Databases - 2022 Data Definitions, Forms and Materials
- 2022 Manual of Operations, Part 2, Release 26.2 (PDF)
- 2022 Manual of Operations, Part 2, replacement pages 24 and 33
- 2022 VLBW eNICQ Patient Data Booklet, separate pages, Release 26.0 (PDF)
- 2022 VLBW eNICQ Patient Data Booklet, Release 26.0 (PDF)
- 2022 VLBW eNICQ Delivery Room Death Booklet, separate pages, Release 26.0 (PDF)
- 2022 VLBW eNICQ Delivery Room Death Booklet, Release 26.0 (PDF)
Other Resources
Electronic Data Submission (EDS)
EDS - Troubleshooting
EDS - Documentation
EDS - Frequently Asked Questions
Global Neonatal Database
Global Neonatal Database - Documentation
- Global Health VON Connect Application End User License Agreement and Privacy Policy
- Global Neonatal Database - Manual of Operations
- Global Neonatal Database - Patient Data Form
- VON Connect Global Health Data Application User's Guide
- VON Services Administrator's Guide - Global Health Neonatal Quality Improvement Database Members
- Global Health Data Management User's Guide
Global Neonatal Database - Troubleshooting
Global Neonatal Database - Frequently Asked Questions
eNICQ 6 Support
eNICQ 6 - Troubleshooting
- "Header field count does not match row field count" Error Importing Data Into eNICQ 6
- eNICQ 6 - "An error occurred loading codes via service" - table-valued parameter error
- eNICQ 6 - "An existing connection was forcibly closed by the remote host" error
- eNICQ 6 - "Input string was not in a correct format" error when importing infant records
- eNICQ 6 - "Max pool size was reached" error
- eNICQ 6 - Connection File Editor
eNICQ 6 - Documentation
- eNICQ 6 - How do I create a backup?
- eNICQ 6 - Upgrading to SQL Server 2019 Express
- eNICQ 6 - Installation Guides
- eNICQ 6 - Guide for Installing eNICQ 6 on an Existing SQL Server®
- eNICQ 6 - Local Installation Guide Using SQL Server Express (not recommended)
- eNICQ 6 - Guide to Performing a Test Installation of eNICQ 6
eNICQ 6 - External Data Interface (EDI)
- eNICQ EDI: eNICQ 6 External Data Interface Developer's Guide
- eNICQ EDI: External Data Interface Overview
- eNICQ EDI: External Data Interface Configuration
- eNICQ EDI: Import Infant Records from a file
- eNICQ EDI: Importing Infant Records from the External Table
- eNICQ EDI: Interface Locks and Overrides
eNICQ 6 - Frequently Asked Questions
- eNICQ 6 - Adding or updating center information in Center Management
- eNICQ 6 - Can I host a SQL Express database on a server?
- eNICQ 6 - Does eNICQ 6 contain protected health information?
- eNICQ 6 - Edit Active Directory Groups (Administrator Only)
- eNICQ 6 - How do I add additional centers to a single installation of eNICQ 6?
- eNICQ 6 - How do I create a login?
eNICQ 6 - Video Tutorials
eNICQ 6 - Agents Only
Member Portal Support
Member Portal - Troubleshooting
Member Portal - Documentation
Member Portal - Frequently Asked Questions
- How do I find the Eligibility Verification Plan?
- How do I find the Membership Survey?
- How Do I Give an Account the Data Viewer Permission (VON Services Administrators Only)
- How do I make changes to our accounts, names, credentials, or degrees?
- How do I reset my VON password?
- How do we designate a VON Services Administrator?
Member Portal - Video Tutorials
Nightingale Support
Nightingale - Troubleshooting
Nightingale - Documentation
Nightingale - Frequently Asked Questions
- How do I start Time Series reporting?
- Nightingale - Can I get a copy of my center’s raw data?
- Nightingale - Can I view these measures by birth weight, gestational age or birth year?
- Nightingale - Can we develop a custom report?
- Nightingale - How can I create a Power Point Presentation from the tables and charts?
- Nightingale - How can I create a run chart?
Extremely Low Birth Weight Infant Follow Up
ELBW Follow-Up User's Guide
ELBW Infant Follow-Up 3-6 Project 2025 Birth Year Cohort
ELBW Infant Follow-Up 3-6 Project 2024 Birth Year Cohort
ELBW Infant Follow-Up 18-24 Project 2023 Birth Year Cohort
ELBW Infant Follow-Up 18-24 Project 2022 Birth Year Cohort
Quality Improvement Programs
Quality Improvement - Troubleshooting
Quality Improvement - Documentation
Quality Improvement - Frequently Asked Questions
- How do I log into VON's Member Portal to access Quality Improvement programs, for the first time?
- How do I Access iNICQ Intensive Toolkit and QI Resources?
- How do I Access the iNICQ Core Prelaunch Webinar?
- How do I Access the Intensive Prelaunch Webinar?
- How do I access VON Days information in Portal?
Quality Improvement - Video Tutorials
VON Day Audits
VON Day Audit - Frequently Asked Questions
VON Day Audit Documents
VON Day - IRB Materials
General Support
General - Documentation
General - Frequently Asked Questions
- Are attachments in support ticket replies safe to download?
- Do you collect information about your members?
- Does Vermont Oxford Network qualify as a specialized registry under meaningful use guidelines?
- General - Billing - Frequently Asked Questions
- How do I access Grand Rounds webinar recordings?
- How do I calculate ELBW Corrected Age?
General - VON Employees
- How do I fix Mattermost?
- PDFs won't open with double click
- Changing your Outgoing Message on the 8x8 System
- How do I change my voicemail notification?
- Recording Saved Outgoing Messages on the 8x8 System
- Phones - Polycom Quick Tips