Help Center
Electronic Data Submission (EDS)
EDS - Troubleshooting
EDS - Documentation
EDS - Frequently Asked Questions
eNICQ 6 Support
eNICQ 6 - Troubleshooting
- eNICQ 6 - "An error occurred loading codes via service" - table-valued parameter error
- eNICQ 6 - "An existing connection was forcibly closed by the remote host" error
- eNICQ 6 - "Input string was not in a correct format" error when importing infant records
- eNICQ 6 - "Max pool size was reached" error
- eNICQ 6 - Connection File Editor
- eNICQ 6 - Disabling Data Submissions to VON in eNICQ 6.2
eNICQ 6 - Documentation
- eNICQ 6 - How do I create a backup?
- eNICQ 6 - Upgrading to SQL Server 2019 Express
- eNICQ 6 - Installation Guides
- eNICQ 6 - Guide for Installing eNICQ 6 on an Existing SQL Server®
- eNICQ 6 - Local Installation Guide Using SQL Server Express (not recommended)
- eNICQ 6 - Guide to Performing a Test Installation of eNICQ 6
eNICQ 6 - External Data Interface (EDI)
- eNICQ EDI: eNICQ 6 External Data Interface Developer's Guide
- eNICQ EDI: External Data Interface Overview
- eNICQ EDI: External Data Interface Configuration
- eNICQ EDI: Import Infant Records from a file
- eNICQ EDI: Importing Infant Records from the External Table
- eNICQ EDI: Interface Locks and Overrides
eNICQ 6 - Frequently Asked Questions
- eNICQ 6 - Adding or updating center information in Center Management
- eNICQ 6 - Can I host a SQL Express database on a server?
- eNICQ 6 - Does eNICQ 6 contain protected health information?
- eNICQ 6 - Edit Active Directory Groups (Administrator Only)
- eNICQ 6 - How do I add additional centers to a single installation of eNICQ 6?
- eNICQ 6 - How do I create a login?
eNICQ 6 - Video Tutorials
eNICQ 6 - Agents Only
General Support
REDCap - Frequently Asked Questions
General - Documentation
General - Frequently Asked Questions
- Are attachments in support ticket replies safe to download?
- Do you collect information about your members?
- Does Vermont Oxford Network qualify as a specialized registry under meaningful use guidelines?
- How do I access Grand Rounds webinar recordings?
- How do I calculate ELBW Corrected Age?
- How do I clear cache and cookies on my browser?
General - VON Employees
- PDFs won't open with double click
- Changing your Outgoing Message on the 8x8 System
- How do I change my voicemail notification?
- Recording Saved Outgoing Messages on the 8x8 System
- Phones - Polycom Quick Tips
- How do I install the Sonicwall VPN Windows Only on my Windows PC?
Global Neonatal Database
Global Neonatal Database - Frequently Asked Questions
Global Neonatal Database - Troubleshooting
Global Neonatal Database - Documentation
Manuals and Forms
VLBW/Expanded Databases - Manual of Operations, Part 1; Patient and Transfer Logs
VLBW/Expanded Databases - 2023 Data Definitions, Forms, and Materials
- 2023 Manual of Operations, Part 2, Release 27.1 (PDF)
- 2023 VLBW eNICQ Patient Data Booklet, separate pages, Release 27.0 (now a fillable PDF)
- 2023 VLBW eNICQ Patient Data Booklet, Release 27.0 (PDF)
- 2023 VLBW eNICQ Delivery Room Death Booklet, separate pages, Release 27.0 (now a fillable PDF)
- 2023 VLBW eNICQ Delivery Room Death Booklet, Release 27.0 (PDF)
- 2023 Expanded eNICQ Patient Data Booklet, separate pages, Release 27.0 (now a fillable PDF)
VLBW/Expanded Databases - 2022 Data Definitions, Forms and Materials
- 2022 Manual of Operations, Part 2, Release 26.2 (PDF)
- 2022 Manual of Operations, Part 2, replacement pages 24 and 33
- 2022 VLBW eNICQ Patient Data Booklet, separate pages, Release 26.0 (PDF)
- 2022 VLBW eNICQ Patient Data Booklet, Release 26.0 (PDF)
- 2022 VLBW eNICQ Delivery Room Death Booklet, separate pages, Release 26.0 (PDF)
- 2022 VLBW eNICQ Delivery Room Death Booklet, Release 26.0 (PDF)
VLBW/Expanded Databases - 2021 Data Definitions, Forms and Materials
- 2021 Manual of Operations, Part 2, Release 25.0 (PDF)
- 2021 VLBW eNICQ Patient Data Booklet, separate pages, Release 25.0 (PDF)
- 2021 VLBW eNICQ Patient Data Booklet, Release 25.0 (PDF)
- 2021 VLBW eNICQ Delivery Room Death Booklet, separate pages, Release 25.0 (PDF)
- 2021 VLBW eNICQ Delivery Room Death Booklet, Release 25.0 (PDF)
- 2021 Expanded eNICQ Patient Data Booklet, separate pages, Release 25.0 (PDF)
VLBW/Expanded Databases - 2020 Data Definitions, Forms and Materials
- 2020 Manual of Operations, Part 2, Release 24.0 (PDF)
- 2020 VLBW eNICQ Patient Data Booklet, separate pages, Release 24.0 (PDF)
- 2020 VLBW eNICQ Patient Data Booklet, Release 24.0 (PDF)
- 2020 VLBW eNICQ Delivery Room Death Booklet, separate pages, Release 24.0 (PDF)
- 2020 VLBW eNICQ Delivery Room Death Booklet, Release 24.0 (PDF)
- 2020 Expanded eNICQ Patient Data Booklet, separate pages, Release 24.0 (PDF)
VLBW/Expanded Databases - 2019 Data Definitions, Forms and Materials
- 2019 Manual of Operations, Part 2, Release 23.2 (PDF)
- 2019 VLBW eNICQ Patient Data Booklet, separate pages, Release 23.2 (PDF)
- 2019 VLBW eNICQ Patient Data Booklet, Release 23.2 (PDF)
- 2019 VLBW eNICQ Delivery Room Death Booklet, separate pages, Release 23.2 (PDF)
- 2019 VLBW eNICQ Delivery Room Death Booklet, Release 23.2 (PDF)
- 2019 Expanded eNICQ Patient Data Booklet, separate pages, Release 23.2 (PDF)
ELBW Infant Follow-up Project 2021 Birth Year Cohort
ELBW Infant Follow-up Project 2020 Birth Year Cohort
Other Resources
Member Portal Support
Member Portal - Troubleshooting
Member Portal - Documentation
Member Portal - Frequently Asked Questions
- How do I find the Eligibility Verification Plan?
- How do I find the Membership Survey?
- How do I make changes to our accounts, names, credentials, or degrees?
- How do I reset my VON password?
- How do we designate a VON Services Administrator?
- What are the password requirements for VON accounts?
Member Portal - Video Tutorials
Nightingale Support
Nightingale - Troubleshooting
Nightingale - Documentation
Nightingale - Frequently Asked Questions
- How do I start Time Series reporting?
- Nightingale - Can I get a copy of my center’s raw data?
- Nightingale - Can I view these measures by birth weight, gestational age or birth year?
- Nightingale - Can we develop a custom report?
- Nightingale - How can I create a Power Point Presentation from the tables and charts?
- Nightingale - How do I find the definition of a measure?