Reported Issue:
The error message "Access is restricted for the selected center outside the allowed IP range. Please reattempt access within the allowed IP or select a different Center or Group" is received when attempting to access center or group information.
This message appears when attempting to access VON Member Web Services from an IP that has not been specifically authorized via your Member Agreement.
Resolution:
If this message is blocking access to a legitimate IP address, there are two options:
1) Add the new IP address to the list of approved IP addresses in your Member Agreement or give a list of users to be exempt from the restrictions. Click here to download the form for this option.
2) Drop all IP restrictions to allow access from any IP (with proper user credentials). Click here to download the form for this option.
Either of the above options requires a modification to your Member Agreement. Please print the form on hospital letterhead, fill it out, and then return it to your account manager.
Root Cause:
IP restrictions are only necessary if a hospital wants its employees to only have access to our web site from specific computers or from specific locations within your hospital. With restricted IP addresses, users can only access the VON web site from those specific IP addresses designated by your center’s IT Department. If they try to log in from a computer location in a different section of the hospital or from home they would not be able to access the web site. Most members do not restrict IP addresses, since all user accounts are password protected. Passwords to our Web Services are updated every 90 days for additional security.